Tenants

Tenant Web Access
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Tenant Web Access
Make a Payment
Apply Now
How to Request Maintenance
How to Make a Payment
How to Set Up AutoPay

Maintenance Issue FAQ's

IMPORTANT:

Please review the issues below before making your repair request.

Burned-Out Light Bulbs

We do not replace light bulbs, after a move in. Swap in a fresh bulb (make sure the power's off and you've got the correct type/wattage).

No Power in the Home
  1. Check Your Circuit Breaker: Locate your breaker panel and see if any switches have tripped to “OFF” or are stuck midway. If you find one, flip it fully to “OFF,” then back to “ON.”
  2. Test Multiple Outlets: Plug a lamp or device into different rooms to confirm it isn't a single outlet issue.
  3. Ask Your Neighbors: If they're also out, it's likely a neighborhood outage.
  4. Contact Your Utility Provider: Report the outage and get an estimated restoration time.
  5. Notify Maintenance (if needed): If your breakers continue to trip or you suspect an internal wiring fault, submit a maintenance request—but remember, after-hours non-emergency calls may incur a fee per your Tenant Handbook.

No Water in the Home
  1. Check Your Neighbors: Ask nearby residents if they're also without water—if so, there may be a municipal outage.
  2. Locate the Main Shut-Off Valve: Ensure the home's main water valve (typically near the meter or where the service line enters) is fully open.
  3. Inspect Individual Fixture Valves: Under sinks and behind toilets, make sure any localized shut-off valves haven't been accidentally turned off.
  4. Look for Visible Leaks: A broken pipe or leak could trigger an automatic shut-off—check exposed plumbing for drips or pooling water.
  5. Contact Your Water Utility: If there's no neighborhood outage and all valves are open, report the issue to your provider for status and estimated repair time.
  6. Submit a Maintenance Request if Needed: If the problem appears internal (e.g., faulty valve, hidden leak), submit a work order—but remember, non-emergency after-hours service calls are subject to a fee per your Tenant Handbook.

Heating & Cooling Not Working?
  1. Thermostat: Make sure it's on “Heat” or “Cool” and set to the right temperature.
  2. Power: Check your breaker panel for any tripped switches and flip them back on.
  3. Filter: Swap out the air filter if it's dirty—this really helps airflow.
  4. Vents & Outside Unit: Keep all vents open and clear leaves or debris from around the outdoor unit.
  5. Still No Luck? Submit a work order—but remember, non-emergency after-hours calls may incur a fee per your Tenant Handbook.

Toilet Isn't Flushing
  1. Verify the Water Supply: Ensure the shut-off valve (usually located behind the toilet near the floor) is fully open so water can fill the tank.
  2. Inspect the Tank Components: Remove the lid and check that the flush handle, lift chain, flapper, and fill valve are properly connected and not worn or tangled.
  3. Assess Water Level: The water should be about 1 inch below the overflow tube. If it's too low, adjust the float or fill valve.
  4. Use a Plunger: Position a flange plunger over the drain hole, then plunge vigorously 10-15 times to dislodge minor clogs.
  5. Submit a Maintenance Request if Needed: If the toilet still won't flush, please submit a work order. Remember, non-emergency after-hours calls will incur a fee per your Tenant Handbook.

MY ISSUE IS AN EMERGENCY!

If your request is an emergency, or you are concerned for your safety, call 911 immediately.

Can't find what you're looking for?

If none of the above items resolve your issue, please follow the steps below in How to Request Maintenance

How to Request Maintenance

Please review the maintenance tips in Maintenance Issue FAQ's before submitting a request. Be aware that non-emergency after-hours service calls will incur a fee, as outlined in your Tenant Handbook. If a request is still needed, please follow the instruction below on how to request maintenance via the Tenant Web Access.

Important Information:
You must submit a Service Issue (Work Order/Maintenance Request) through the Tenant Web Access (TWA) for any Maintenance requests to be completed. Unfortunately, we cannot take Maintenance requests over the phone, we need you to submit a Service Issue for two reasons:

  1. When you submit a new Service Issue via the TWA, the Maintenance Technicians receives a notification on their phone while they are out in the field. This allows the Maintenance Technicians to be more efficient, thus closing more Service Issues.
  2. When you submit a new Service Issue via the TWA, you are giving Leasing WV Property Group and its representatives permission to enter the premises to complete the requested maintenance.

Please note: The Maintenance Technician can only complete the work requested in the Service Issue and they are unable to complete any other work while on the premises. Leasing WV Property Group must have a Service Issue and authorization for any maintenance request to be completed.

  • Sign into your account on the Tenant Web Access: pifer.twa.rentmanager.com
  • Click Service Issues
  • In the right-hand corner, click Add Service Issue
  • In the first box, there is a blank drop down menu, you can ignore this
  • In the next field, type the Title (whatever you think describes the situation best)
  • Under the title is a box for the Description, type the details of the issue
  • Please check the Allowed to Enter box, and check the Pets box if you have any pets
  • Click Add Service Issue at the bottom and you are set!

Thank you for your cooperation with this matter!

How to Make a Payment

Please follow the instructions below on how to make a payment via the Tenant Web Access.

  1. Sign into your account on the Tenant Web Access: pifer.twa.rentmanager.com
  2. Click Make A Payment
  3. In the first field, enter the Amount you would like to pay
  4. In the second field, Payment Type, select How you would like to make the payment: Checking/Saving Account or Credit/Debit Card.
  5. Then click Make A Payment
  6. The first section is Payment Method Information
  7. If you choose the Payment Type of Checking/Savings Account:
    • In the Account Type drop-down menu, select the type of ACH account you will be using
    • Enter your Routing and Accounting number
    • Then enter again to confirm
  8. If you choose the Payment Type of Credit/Debit Card:
    • In the Account Type drop-down menu, select the type of card you wish to use
    • We can accept VISA, Mastercard, American Express and Discover
    • In the Account Number field, enter your Card number
    • In the Card Expiration section, select your card expiration date from the drop-down menu
    • Lastly, in the Cvv2 field, type your card security code
  9. The next section is Billing Address:
    • Enter your billing address that your bank has on record for you
    • If you would like, you can check the box to Store as saved payment information for One-time and Autopay payments
  10. This will allow you to use this information the next time you make a payment and/or to set up AutoPay
  11. Next, please read the notice regarding the Processing Fee and check the box once you have read it
  12. If you would like, you can leave a memo for the payment in the last section, Memo
  13. Review the total charges at the bottom and clic Pay Now

How to Set Up AutoPay

Please follow the instructions below to set up AutoPay in the Tenant Web Access.

There are two ways to setup an Automatic Payment:

Option 1:

You can enroll in Automatic Payments when you make a payment online.

  1. Log into your Tenant Web Access and choose Make a Payment
  2. Enter the amount of your payment and select your desired payment type
  3. Once you have entered your Account and Billing Address information, Check the box next to “Store as saved payment information”
  4. Process the payment as normal
  5. Click on your name in the top right corner of your Tenant Web Access page and select “Payment Settings, Saved Payment Info & AutoPay”
  6. Click on the “enable automatic payments” button
  7. Choose what day of the month you want the payment to be deducted
  8. Select payment type (Please use Specific Amount for residents who split the rent and Balance Due for residents who pay rent in full)
  9. Type the amount you would like to pay each month
  10. Check the box next to the disclaimer notice (after you read it)
  11. Click on “save auto payment settings”

Done! Enrollment is complete!

Option 2:

You can enroll in Automatic Payments directly from Payment Settings, Saved Payment Info & AutoPay.

  1. Log into your Tenant Web Access and click your name in the top right corner
  2. Select Payment Settings, Saved Payment Info & AutoPay
  3. Click Add
  4. Enter your payment information on the left under Payment Method
  5. On the right side, under Automatic Payments, check the box next to Enable Your Automatic Payment
  6. Choose what day of the month you want the payment to be deducted
  7. Select payment type (Please use Specific Amount for residents who split the rent and Balance Due for residents who pay rent in full)
  8. Type the amount you would like to pay each month
  9. Check the box next to the disclaimer notice (after you read it)
  10. Click Save

Done! Enrollment is complete!

You are now set up for Automatic Payments and sending your rent payment is worry free!

If you have any questions please contact us at (304) 360-4876

Contact Us

Address

139 Clayton Avenue Suite 1E Hurricane, WV 25526

Phone

(304) 360-4876

Email

[email protected]

Broker – Joshua McGrath

JMIcon

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